Frequently Asked Questions

Everything you need to know about shopping with SOBU

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

SOBU accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we only ship within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How do I make a change to an order I've already placed?

To change or cancel an order, please contact our customer support team within 2 hours of placement. Once an order has reached the fulfillment stage, we are unable to make modifications.